Desktop Administrator - Onsite - Local to NC
Changing Technologies, Inc.
Changing Technologies, Inc.
Morrisville, NC Morrisville, NC Full-time Contract Full-time Contract $36 an hour $36 an hour 20 hours ago 20 hours ago 20 hours ago One of our Govt.
clients in the State of North Carolina, NCDPS is seeking a Desktop Administrator that can provide first-level support for North Carolina Quick Pass (NCQP) Customer Service Center (CSC) issues related to computers and telephones, including problem determination, escalation, tracking, and resolution.
POSITION:
Desktop Administrator (711642) LOCATION:
200 Sorrell Grove Church Rd, Morrisville, NC 27560 CONTRACT LENGTH:
Long Term (12
Months contract with possible extension) Pay rate:
$36/hr Candidate must be either a US Citizen or a Green Card holder.
Responsibilities:
Ensures that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support.
Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within the relevant system(s).
Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends.
Desktop administrator provides oral, written, or hands-on support to all hardware, software, and telephone users.
Utilize working knowledge of MS Office suite, desktop operating systems, IT service management applications, problem management systems, and end-user network administration (password resets, permissions, restarting services).
Responsible for a user, account, and service provisioning.
Responsible for installing/deploying software on endpoints.
Responsible for assigning and escalating new incoming support requests.
Record, track, escalate, update calls, and close tickets thru problem management software.
Desktop administrator resolves problems using electronic tools, manuals, and technical support documentation.
Monitor various NCTA systems and escalate issues per SOPs.
Audit automated monitoring for accuracy of the systems per SOPs.
Quote, submit purchase requests, and receive shipments for IT-related items, as needed.
Provide 12 x 6 on-call support for any systems with assigned responsibility and participate in project activities, as assigned by management.
Effectively communicate technical information to non-technical audiences.
Some occasional traveling may be required, for example to remote CSC locations within 150 miles vicinity of Raleigh, NC.
DESIRED SKILLS:
Desktop administrator ensures that incidents and requests are handled according to agreed procedures.
(Required 3 Years) Investigate and resolve problems in systems and services ensuring that such problems are fully documented (Required 3 Years) Desktop administrator provides oral, written, or hands-on support to all hardware, software, and telephone users.
(Required 4 Years) Utilize working knowledge of MS Office suite, desktop operating systems, IT service management applications, problem management systems (Required 3 Years) Responsible for a user, account, and service provisioning (Required 3 Years) Responsible for installing/deploying software on endpoints (Required 3 Years) Responsible for assigning and escalating new incoming support requests (Required 3 Years) Record, track, escalate, update calls, and close tickets thru problem management software (Required 3 Years) Desktop administrator resolves problems using electronic tools, manuals, and technical support documentation.
(Required 3 Years).
Provide 12 x 6 on-call support for any systems with assigned responsibility and participate in project activities, as assigned by management (Required 3 Years) Job Types:
Full-time, Contract Pay:
$36.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Problem management software:
3 years (Required) Electronic tools, manuals, technical support documentation:
3 years (Required) On-call support for any systems with assigned responsibility:
3 years (Preferred) Handling incidents and requests according to procedures:
3 years (Required) Investigate and resolve problems in systems and services:
3 years (Required) Oral, written support to hardware, software, telephone users:
4 years (Required) MS Office suite, desktop operating systems:
3 years (Required) User, account, and service provisioning:
3 years (Required) Installing/deploying software on endpoints:
3 years (Required) Assigning and escalating new incoming support requests:
3 years (Required) License/Certification:
US Citizenship or Green Card (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Changing Technologies, Inc.
Morrisville, NC Morrisville, NC Full-time Contract Full-time Contract $36 an hour $36 an hour 20 hours ago 20 hours ago 20 hours ago One of our Govt.
clients in the State of North Carolina, NCDPS is seeking a Desktop Administrator that can provide first-level support for North Carolina Quick Pass (NCQP) Customer Service Center (CSC) issues related to computers and telephones, including problem determination, escalation, tracking, and resolution.
POSITION:
Desktop Administrator (711642) LOCATION:
200 Sorrell Grove Church Rd, Morrisville, NC 27560 CONTRACT LENGTH:
Long Term (12
Months contract with possible extension) Pay rate:
$36/hr Candidate must be either a US Citizen or a Green Card holder.
Responsibilities:
Ensures that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support.
Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within the relevant system(s).
Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends.
Desktop administrator provides oral, written, or hands-on support to all hardware, software, and telephone users.
Utilize working knowledge of MS Office suite, desktop operating systems, IT service management applications, problem management systems, and end-user network administration (password resets, permissions, restarting services).
Responsible for a user, account, and service provisioning.
Responsible for installing/deploying software on endpoints.
Responsible for assigning and escalating new incoming support requests.
Record, track, escalate, update calls, and close tickets thru problem management software.
Desktop administrator resolves problems using electronic tools, manuals, and technical support documentation.
Monitor various NCTA systems and escalate issues per SOPs.
Audit automated monitoring for accuracy of the systems per SOPs.
Quote, submit purchase requests, and receive shipments for IT-related items, as needed.
Provide 12 x 6 on-call support for any systems with assigned responsibility and participate in project activities, as assigned by management.
Effectively communicate technical information to non-technical audiences.
Some occasional traveling may be required, for example to remote CSC locations within 150 miles vicinity of Raleigh, NC.
DESIRED SKILLS:
Desktop administrator ensures that incidents and requests are handled according to agreed procedures.
(Required 3 Years) Investigate and resolve problems in systems and services ensuring that such problems are fully documented (Required 3 Years) Desktop administrator provides oral, written, or hands-on support to all hardware, software, and telephone users.
(Required 4 Years) Utilize working knowledge of MS Office suite, desktop operating systems, IT service management applications, problem management systems (Required 3 Years) Responsible for a user, account, and service provisioning (Required 3 Years) Responsible for installing/deploying software on endpoints (Required 3 Years) Responsible for assigning and escalating new incoming support requests (Required 3 Years) Record, track, escalate, update calls, and close tickets thru problem management software (Required 3 Years) Desktop administrator resolves problems using electronic tools, manuals, and technical support documentation.
(Required 3 Years).
Provide 12 x 6 on-call support for any systems with assigned responsibility and participate in project activities, as assigned by management (Required 3 Years) Job Types:
Full-time, Contract Pay:
$36.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Problem management software:
3 years (Required) Electronic tools, manuals, technical support documentation:
3 years (Required) On-call support for any systems with assigned responsibility:
3 years (Preferred) Handling incidents and requests according to procedures:
3 years (Required) Investigate and resolve problems in systems and services:
3 years (Required) Oral, written support to hardware, software, telephone users:
4 years (Required) MS Office suite, desktop operating systems:
3 years (Required) User, account, and service provisioning:
3 years (Required) Installing/deploying software on endpoints:
3 years (Required) Assigning and escalating new incoming support requests:
3 years (Required) License/Certification:
US Citizenship or Green Card (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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