Sr Field Service Supervisor
Join a team recognized for leadership, innovation and diversity
As a Senior Field Service Supervisor here at Honeywell, you will have the opportunity to lead and supervise a Field Service Engineering team for the Automation and Fire organization. Your strong leadership skills will be instrumental in improving team performance and driving success in your assigned territory. You will play a crucial role in identifying new opportunities for market penetration, deploying the team effectively, and driving sales growth. You will collaborate with multiple factions to prevent and resolve customer problems, while also exploring additional revenue-generating opportunities. Your expertise in metric reporting procedures will enable you to drive improvements and take ownership of financial metrics, targets, and budgets. You will be responsible for ensuring quick and effective closure of any improvement opportunities that arise. As a mentor, you will define team expectations and effectively communicate them to stakeholders. Your role will also involve training and developing future managers, contributing to the growth and success of the organization.
Key Responsibilities- Maintain customer satisfaction and providing solutions to any issues that may arise
- Enhance service levels by identifying opportunities for system upgrades, spotting service needs, and maintenance contract additions
- Ensure the teams delivery of services are on time, within scope, and within budget
- Provide feedback to technicians based on performance metrics, customer satisfaction, profitability, and process compliance
- Ensure availability of tools, equipment, and materials while controlling inventory
- Lead, manage, and implement policy compliance, processes, protocols, service tools, and best business practices
- Control contract renewal opportunities or contract escalations as needed
- Participate in Risk Reviews prior to job quotes to ensure labor estimated are correct and the work is within scope and achievable
- Develop relationships with local sub-contractors to ensure resources are available as needed
- Ensure a safe and healthy work environment through effective communication, training, and continuous improvement
- Deliver Annual operating plan monthly, quarterly, and annually to leadership
WHAT S IN IT FOR YOU:
- Benefits Medical, Vision, Dental, Mental Health
- Paid Vacation
- 401k Plan & Matching
- Company Vehicle and Mobile Device
- Career Growth
- Professional Development
- Experience in field service leadership, project management or business operations role
- Valid Driver s License.
- High School/Equivalent diploma
- 3
years of experience within the construction or field service industry. - Bachelor s degree
- Experience in controls, mechanical, fire and security industry.
- Experience with a P&L.
- Experience dealing with customer satisfaction (growth and problem resolution).
- Previous supervisory experience.
- SAP experience.
- Excellent communication skills.
- Demonstrated ability to influence at varying levels across the organization.
- Demonstrated ability to effectively manage a team.
ABOUT HONEYWELL:
Honeywell International Inc. (NYSE:
HON) invents and commercializes technologies that address some of the world s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here:
https:
//www.honeywell.com/us/en
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization, sensors, switches, control systems, and instruments for energy management, access control, video surveillance, fire products, and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000 employees globally. Learn more about Honeywell Building Automation:
click here
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more here:
https:
//www.honeywell.com/us/en/company/inclusion-and-diversity
Additional Information
- JOB ID:
HRD229222 - Category:
Customer Experience - Location:
140 Southcenter Ct Ste 300,Morrisville,North Carolina,27560,United States - Exempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Estimated Salary: $20 to $28 per hour based on qualifications.
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