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Customer Service Lead

Company Name:
Stein Mart
Position Type:
Full-time
Overview:
The Stein Mart story began more than 100 years ago in the Mississippi Delta with one family owned establishment. Today, Stein Mart has grown into a nationwide retailer with over 260 stores. Stein Mart's success is attributed to our unique niche in the market offering current fashion trends at competitive prices paired with customer service and a personal shopping experience. Join the Stein Mart story today!
Stein Mart is currently seeking a results oriented professional
enthusiastic about customer service and fashion. We are looking for an
individual with experience leading a retail team who can ensure the store is
focused on achieving sales goals, customer service and the shopping experience.
Responsibilities:
Welcome and greet customers, modeling a positive customer service
spirit, exhibiting a friendly and helpful attitude with customers and
associates.
Work with the Store Management team to set expectations and
achieve service standards at the front of the store.
Ensure high quality presentation at the front of the store.
Empower associates to ensure customer satisfaction.
Develop a thorough knowledge of Stein Mart's policies and
procedures.
Provide leadership to Service Associates working at the registers
and coordinate register activities.
Partner with the Store Management to interview and hire new team
members.
Utilize Stein Mart training and development resources to develop
job skills and provide information to help others learn.
Contribute to maintaining a safe and secure store environment.
Serve as a Manager on Duty by providing store leadership during a
closing shift.
Qualifications:
High school graduate or equivalent (GED), Associates degree
preferred
1 to 3 years applicable customer service work experience
Experience working in a Windows environment; utilizing on-line
reporting tools and e-mail.
Results oriented; demonstrated ability to make informed decisions,
complete tasks and problem solve.
Effective oral and written communication skills.
Attention to detail with a high degree of accuracy.
Moderate physical effort required; standing and walking will
constitute 95% or more of a work shift.
Use of equipment to include but not limited to, reading from a
visual monitor, operating a computer keyboard and calculator.
Company Description:
Founded by the current chairman's grandfather just after the turn of the 20th century, the Stein Mart concept has evolved into a nationwide network of easy-to-access freestanding stores. Our merchandise includes current-season, brand name fashion for women and men; accessories; home decor; linens; and shoes. All are at prices up to 60% below department store prices, every day. Because our customer appreciates variety - and because she likes to be unique - we update merchandise frequently and supply a limited inventory of each item per store.
Our friendly service, beautiful shopping environment and unique product assortment lead our customers to shop with us over and over, because at Stein Mart...we have been providing fashion and value for over 100 years.

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