Customer Support Engineer

Company Name:
Procom Services
Procom is currently seeking a Customer Support Engineer for a contract opportunity with a client in Morrisville, NC.
Provide technical services to customers in LAN Switching technologies. Candidate must have excellent written and oral skills. CCNA certifcation is required. CCIE strongly preferred.
The following responsibilities are associated with this LAN Switching Support Engineer position:
--Provides second/third level technical support for LAN Switch technologies to customers, partners, account teams, and other Technical Assistance Center engineers.
--Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
--Provides technology/product training and intellectual property material as required.
--Acts as focal point for large account network problem resolution.
--Effectively utilizes moderate to complex lab setups to recreate and solve problems.
--Submits complete and correct bug reports in area of expertise.
-- Works with switching gear including Switches, Software, and Protocols.
PROCOM SERVICES A leading provider of IT services in North America, PROCOM SERVICES currently have more than 4200 consultants on assignment and place hundreds of people in permanent positions annually. For over 30 years, we have been finding high-quality jobs for our candidates. Our policies of maintaining open communication with both clients and candidates consistently make us the IT Firm of Choice.

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