Customer Success Manager

Company Name:
Salary period: Annual
Customer Success Manager - iContact Morrisville, NC
iContact is looking for a full-time associate to join our Client Services department. In this role, you'll be the first point of contact for small business clients once they sign up for an account. The associate will direct clients to the appropriate resources to help them to become proficient within the application during the first month of service. A CSM will serve as a liaison for new customers to help them transition into the product by working with both our support and sales team.
An individual's primary focus is retention and growth of new accounts. A CSM can also offer extended servicing through the Success Package, which will provide ongoing assistance beyond the initial onboarding development.
This position is based in Morrisville, NC, and will report to leaders within the Client Services team. The role is ideal to someone who is interested in becoming a specialist within the product, and advising clients with ongoing marketing strategy.
ΓΆΒ ΒΆ Proactively reach out to customers through phone and email
ΓΆΒ ΒΆ Provide custom training and resources to meet customers' needs
ΓΆΒ ΒΆ Triage issues to the appropriate department within iContact
ΓΆΒ ΒΆ Wowing the customer though phenomenal customer support
ΓΆΒ ΒΆ Passion to help clients succeed
ΓΆΒ ΒΆ Previous customer support and sales experience
ΓΆΒ ΒΆ Professional written and verbal communication skills
ΓΆΒ ΒΆ Self starter with excellent time management
ΓΆΒ ΒΆ Knowledge around email marketing and small businesses
ΓΆΒ ΒΆ Salesfore CRM knowledge
ΓΆΒ ΒΆ Skilled in Microsoft Excel

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