Systems Administrator

Company Name:
Salary period: Annual
Additional classifications: Engineering
At iContact we have arguably the best group of end users in any company. We are looking for an enthusiastic, technically savvy and experienced systems administrator to deliver the services and support that our users need. We are a mixed OS environment with Windows, Macs and Linux workstations all represented and applications running on both Windows and Linux servers. We need someone that's eager to keep things running smoothly with minimal effort through automation and scripting but unrelenting in restoring service when something goes wrong. We do not subscribe to the all work and no play mentality but know there's a time for fun and a time to get it done.
Role and Responsibilities
ΓΆΒ ΒΆ Primary responsibility is the development, management, integration and support of IT systems, services and applications:
ΓΆΒ ΒΆ Laptops, Desktops, and Internal Servers
ΓΆΒ ΒΆ Network/Routing
ΓΆΒ ΒΆ Internet Policy, Security, Enforcement
ΓΆΒ ΒΆ Trouble Ticket Systems support.
ΓΆΒ ΒΆ Jira, Confluence, Service-Now
ΓΆΒ ΒΆ Part of the team that sets policy, monitors, prioritizes, and develops standards for, as well as establishes service level standards for, IT systems, services and applications.
ΓΆΒ ΒΆ Member of the team that administratively supports Back Office systems, services and applications.
ΓΆΒ ΒΆ Administration of an enterprise Microsoft Active Directory and Exchange architecture.
ΓΆΒ ΒΆ Assists in implementing high quality Back Office environments through automation.
ΓΆΒ ΒΆ Provide highest possible level of customer service to end users to ensure quick, thorough and accurate response to issues
ΓΆΒ ΒΆ Ensures the use of an effective preventive maintenance program suitable to meet the operation objective of "99.9% availability." ΓΆΒ ΒΆ Follows maintenance policies and procedures to support those policies.
ΓΆΒ ΒΆ As a member of the team will respond to all system problems on a 24x7 basis and take part in on-call rotation.
ΓΆΒ ΒΆ Supports the goals and objectives of the Company through the knowledgeable advocating of new and enhanced technologies.
ΓΆΒ ΒΆ Assists in evaluating, recommending, and selecting equipment, services and vendors.
ΓΆΒ ΒΆ Other duties as assigned.
Minimum Qualifications and Education Requirements
ΓΆΒ ΒΆ College degree, preferably a B.S. in Computer Science, Engineering or a related field.
ΓΆΒ ΒΆ At least 3 years direct experience with responsibility for IT systems support and deployment.
ΓΆΒ ΒΆ Must have demonstrably strong technical problem solving skills in a windows domain environment
ΓΆΒ ΒΆ Must have excellent interpersonal, verbal and written communication skills and comfortable talking with all levels of technical backgrounds
ΓΆΒ ΒΆ Must be able to lift at least 50 lbs
Preferred Skills
ΓΆΒ ΒΆ Experience in a large, complex organization or corporate structure environment preferred.
ΓΆΒ ΒΆ MCSE is a highly desired.
ΓΆΒ ΒΆ Self-motivation, a high degree of resourcefulness, good team skills, and a willingness to learn new things are required.
ΓΆΒ ΒΆ Ability to interface with users and staff.
Technologies We Use
ΓΆΒ ΒΆ Exchange 2010
ΓΆΒ ΒΆ Active Directory
ΓΆΒ ΒΆ Microsoft WDS
ΓΆΒ ΒΆ IronPort
ΓΆΒ ΒΆ Security solutions, Anti-Virus
ΓΆΒ ΒΆ Networking, routing, VPN on Cisco or Juniper
ΓΆΒ ΒΆ Linux (either RedHat or Ubuntu)
ΓΆΒ ΒΆ BackupExec
ΓΆΒ ΒΆ Shoretel
We Offer Full benefit package including medical, dental, vision, 401K, and paid time off Work hard, play hard environment EEO/AA employer M/F/D/V

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