iContact - Product Expert
Company Name:
Arca24.com
Salary period: Annual
Product Expert - iContact - Morrisville, NC
Since 2003, iContact has helped small and medium businesses share their stories, ideas, and products through email and social marketing. We take what we know about our favorite small and medium businesses-a trendy boutique hotel in South Beach, the online poster store that helps us decorate our cubicles, even the local coffee shop you'll find us in on Saturday-and we build the online marketing features we know those businesses need to succeed. We then pair our tools with award-winning support and expertise, so our customers never have to go it alone. And we top it all off with great personality, energy, and a commitment to creating a positive wake in our community.
Duties and
Responsibilities:
Respond to technical support, billing, and customer service issues from our customers and trial users
Provide support through phone, live chat, email
Document cases and follow-up on issues from inception through resolution
Troubleshoot customer challenges and assist them with our email marketing and public relations tools
Detect and resolve problems with customers' HTML messages
Ability to work flexible hours
Handle escalations from Tier 1 Support Representative
Perform other duties as assigned
Competencies:
Minimum 1 to 3 years of experience in Technical Support/Call Center environment. Prefer a Bachelor's degree.
Moderate to advanced HTML knowledge
Some familiarity around SQL
Excellent troubleshooting skills
Strong attention to detail
Ability to maintain confidentiality of sensitive customer and internal information
Strong interpersonal, written and oral communication skills
Basic knowledge of email marketing and public relations
Proven ability to effectively prioritize and execute tasks in a team-oriented, collaborative workplace
Self-reliant, articulate, approachable and comfortable with a rapidly changing environment
We Offer
Full benefit package including medical, dental, vision, 401K, and paid time off Work hard, play hard environment EEO/AA employer M/F/D/VEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Product Expert - iContact - Morrisville, NC
Since 2003, iContact has helped small and medium businesses share their stories, ideas, and products through email and social marketing. We take what we know about our favorite small and medium businesses-a trendy boutique hotel in South Beach, the online poster store that helps us decorate our cubicles, even the local coffee shop you'll find us in on Saturday-and we build the online marketing features we know those businesses need to succeed. We then pair our tools with award-winning support and expertise, so our customers never have to go it alone. And we top it all off with great personality, energy, and a commitment to creating a positive wake in our community.
Duties and
Responsibilities:
Respond to technical support, billing, and customer service issues from our customers and trial users
Provide support through phone, live chat, email
Document cases and follow-up on issues from inception through resolution
Troubleshoot customer challenges and assist them with our email marketing and public relations tools
Detect and resolve problems with customers' HTML messages
Ability to work flexible hours
Handle escalations from Tier 1 Support Representative
Perform other duties as assigned
Competencies:
Minimum 1 to 3 years of experience in Technical Support/Call Center environment. Prefer a Bachelor's degree.
Moderate to advanced HTML knowledge
Some familiarity around SQL
Excellent troubleshooting skills
Strong attention to detail
Ability to maintain confidentiality of sensitive customer and internal information
Strong interpersonal, written and oral communication skills
Basic knowledge of email marketing and public relations
Proven ability to effectively prioritize and execute tasks in a team-oriented, collaborative workplace
Self-reliant, articulate, approachable and comfortable with a rapidly changing environment
We Offer
Full benefit package including medical, dental, vision, 401K, and paid time off Work hard, play hard environment EEO/AA employer M/F/D/VEstimated Salary: $20 to $28 per hour based on qualifications.
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